Discover the new ways digitalization and artificial intelligence are affecting the current customer service industry landscape.
The insurance industry as a whole tied for 9th out of 20 industries in the 2018 Temkin Experience Ratings. Insurers know that improving the customer experience can be an engine of profitable growth.
From artificial intelligence to digitalization, the customer service industry will experience many changes in 2018. How can insurance companies incorporate these trends to improve their customer’s experience?
Download our guide to learn more about the customer service trends in 2018!
